Avian helps organisations navigate complexity, deliver impactful digital solutions, and drive lasting transformation.
With expertise spanning the public and private sectors, we combine human-centred design, agile methodologies, and deep technical capability to deliver services that empower organisations to adapt, innovate, and thrive.
Human-Centred Design
Designing better services by putting people first
We create user-friendly digital products and services that solve real problems. Our human-centred design (HCD) approach ensures that every solution—whether a government service, corporate platform, or customer experience—meets user needs while aligning with business objectives. Through user research, journey mapping, usability testing, and iterative design, we build services that are accessible, intuitive, and effective.
Key capabilities
- User research & usability testing
- Service design & UX
- Prototyping & iterative design
- Accessibility & digital inclusion
Digital Transformation
Modernising systems, streamlining processes, and enabling innovation
We help organisations rethink and redesign how they operate in a digital-first world. Whether migrating legacy systems, improving service delivery, or integrating emerging technology, our team ensures seamless, secure, and scalable transformation. We focus on delivering practical, human-friendly solutions that enhance efficiency and future-proof operations.
Key capabilities
- Digital strategy & roadmap development
- Systems integration & cloud adoption
- Service automation & workflow optimisation
- Emerging tech implementation
Digital Product & Service Delivery
Building and delivering high-performing digital platforms
From enterprise systems to customer portals, Avian designs, builds, and delivers digital products that work. Our multidisciplinary teams combine front-end and back-end development, system integration, and user-centred design to create secure, scalable platforms that meet both operational and customer needs.
Key capabilities
- Web platforms & applications
- CRM & CMS implementation
- API & data integration
- Security, testing & performance optimisation
Program, Project & Change Management
Delivering successful projects and embedding lasting change
We take the complexity out of delivering large-scale programs and projects, ensuring they are well-governed, delivered on time, and embraced by teams. Using agile delivery and best-practice change management, we support organisations in planning, executing, and embedding digital and operational transformations.
Key capabilities
- Agile project & program delivery
- Change management & stakeholder engagement
- Business readiness & operating model design
- Communication & training strategies
Strategy, Policy & Governance
Helping organisations make informed, strategic decisions
We provide expert advice to guide technology investments, governance frameworks, and policy development. Whether aligning digital strategies with government priorities or designing governance models for secure, efficient ICT operations, we help organisations make informed, data-driven decisions.
Key capabilities
- Digital transformation & investment strategy
- Policy development & regulatory compliance
- Governance frameworks & decision-making structures
- Capability & maturity assessments
Capability Building & Knowledge Transfer
Empowering teams with skills, tools, and expertise
Every engagement with Avian includes capability uplift. We design training, frameworks, and mentoring programs to ensure organisations have the skills and confidence to sustain improvements long after we've delivered. By embedding knowledge transfer, we enable teams to maintain momentum, drive innovation, and continue delivering value.
Key capabilities
- Digital capability & training programs
- Knowledge management & process documentation
- Upskilling in content, service design & agile delivery
- Sustainable change & continuous improvement
Communications & Engagement
Strategic, impactful communication that drives results
Clear, compelling communication is essential for effective engagement, trust, and action. At Avian, we craft communication strategies and messaging that cut through complexity, connect with diverse audiences, and align with organisational goals. Whether shaping policy narratives, engaging stakeholders, or delivering high-impact digital content, we ensure your message is heard—and acted upon.
Key capabilities
- Communication strategy & audience insights
- Stakeholder engagement & consultation
- Executive & leadership communications
- Digital, social & content strategy
Content Strategy & Publishing
Creating content that informs, engages, and delivers value
We craft high-quality, accessible, and user-focused content that aligns with digital best practices. Whether optimising complex information, developing structured content models, or implementing governance frameworks, we ensure content is clear, findable, and effective. Our expertise spans everything from content design and strategy to governance and training, ensuring long-term sustainability.
Key capabilities
- Content strategy & governance
- Information architecture & taxonomy development
- Web content writing & editing
- Accessibility & plain language compliance
Why Avian?
Avian brings together a team of seasoned consultants from Canberra and across Australia with deep expertise across digital, strategy, and change. We’ve worked with leading organisations across the Australian Government and private sector, delivering projects that drive efficiency, improve service delivery, and enable long-term transformation.
- Experts in public and private sector transformation
- Human-centred, agile, and results-driven
- Focused on capability building and sustainable change
Ready to transform your services? Let's talk.